Last updated: 15/10/2024
At LT Tattoo Equipment (hereinafter referred to as “we,” “our,” or “the company”), we are committed to providing efficient and transparent shipping services to our customers. Below is our shipping policy:
1. Shipping Methods
1.1. Within Spain: Shipments will be made through DHL using ground service.
1.2. Shipments to Europe: Shipments within the European Community will be carried out via DHL by ground service.
2. Shipping Times
2.1. The shipping time indicated on our website corresponds to an estimate provided by DHL based on their system from the moment they collect the order. We are not responsible for whether DHL meets the estimated delivery time.
2.2. The shipping time begins once DHL collects the product from our factory.
2.3. Before collection, we must ensure that the payment has been correctly processed. If you choose “bank transfer” as the payment method, we recommend sending the payment receipt once the payment is made to expedite the shipping process.
2.4. For personalized products, the shipping time may be affected by stock shortages, as these products require additional time for preparation.
2.5. For out-of-stock products, we typically estimate a delivery time of 15 business days. However, in most cases, delivery times are under 10 days, taking into account potential factory delays.
3. Order Confirmation
3.1. You will receive a confirmation email once your order has been processed and the payment has been verified. This email will include tracking information once the shipment has been made.
4. Responsibility
4.1. Once the package has been handed over to DHL, the responsibility for the shipment lies with the courier company. We recommend checking the tracking information provided to stay informed about the status of your shipment.
5. Changes to the Shipping Policy
5.1. We reserve the right to modify this shipping policy at any time. Any changes will become effective once posted on this page.
6. Contact Us
If you have any questions about our shipping policy, please feel free to contact us:
- Email: [email protected]
- Address: Arenales 2, Loeches, Madrid, Spain. Cp 28890.