At LT Tattoo Equipment, every order is produced or customized upon request. For this reason, we do not accept returns or refunds if the product does not meet the customer’s expectations, as our items are made to order or specifically customized.
1. Order and Shipping
- The customer selects the carrier, and we handle the shipping process.
- Each carrier provides its own insurance to cover issues during transit (loss, damage, etc.).
2. Damage or Loss During Transit
- If the product arrives damaged or the package is lost during transit, we will manage the claim with the carrier.
- If the carrier’s insurance confirms liability, we will send a new product to the customer at no additional cost.
3. Exclusions
- Returns are not accepted due to dissatisfaction or change of mind, as products are made-to-order and/or customized.
- Cash refunds will not be processed; the replacement of damaged or lost products is the only compensation provided.
4. Contact
- To report damage or loss, customers must contact our customer service team within a maximum of 5 days from the date of receipt (or the estimated delivery date in case of loss).