Last updated: 15/10/2024
At LT Tattoo Equipment, we are committed to providing an efficient and transparent shipping service for our customers. Below is our shipping policy:
Shipping Methods
1.1. Within Spain: Shipments will be made through DHL using ground service.
1.2. Shipping to Europe: Shipments within the European Community will be carried out by DHL via ground service.
1.3. Shipping of Massage Tables: Orders for massage tables will be handled by Renus, a specialized logistics operator.
Shipping Times
2.1. The shipping time displayed on our website is an estimate provided by the logistics company, starting from when they pick up the order. We cannot be held responsible for whether this delivery time is met by the logistics company, but we can provide you with all kinds of information and additional assistance to ensure you have no doubts or issues with the shipment.
2.2. Before collection, we must confirm that payment has been made successfully. If you choose “bank transfer” as your payment method, we recommend sending the payment receipt once completed to speed up the shipping process.
2.3. For personalized products, additional time is required for preparation.
2.4. The estimated delivery time for products, including personalized ones, is 15 business days. Generally, the delivery time is less than 10 days, but we estimate a maximum of 15 days to cover potential factory delays.
Order Confirmation and Tracking
3.1. You will receive a confirmation email once your order has been processed and payment has been verified.
3.2. When the logistics company picks up your order, you will receive a tracking number so you can check the status of your shipment.
Responsibility
5.1. Once the package has been handed over to the logistics company, responsibility for the shipment lies with that company. We are not liable for shipping costs should any issues arise during transit, and the product is returned to our factory.
Changes to the Shipping Policy
6.1. We reserve the right to modify this shipping policy at any time. Any changes will take effect once published on this page.
Contact
If you have any questions about our shipping policy, please don’t hesitate to contact us:
Email: [email protected]
Address: Arenales 2, Loeches, Madrid, Spain. Zip Code 28890